Transferring money and conducting transactions through MTN Mobile Money has become a popular option in Ghana. Nonetheless, there are instances when you might need to reverse a transaction due to unauthorized transactions, incorrect phone numbers, or failed transactions. This can be a daunting process, particularly if you are unfamiliar with the MTN Mobile Money system. To alleviate this, we will present you with detailed guidelines on how to reverse MTN Mobile Money transactions, along with suggestions on how to avoid reversals altogether.
Common Reasons for Reversing MTN Mobile Money Transactions
Incorrect Phone Number
On occasions, MTN Mobile Money users may mistakenly input the wrong phone number while making a transaction. As a result, the funds may be transferred to the wrong recipient, and a reversal may be necessary to rectify the error.
Failed Transactions
Failed transactions can transpire due to multiple reasons, such as technical glitches or insufficient funds. Even if a transaction fails, the money may still be debited from the account balance. In such cases, a reversal may be required to reimburse the customer’s account.
Unauthorized Transactions
Unauthorized transactions refer to instances where an individual utilizes your MTN Mobile Money account without your consent. This can occur if someone gains access to your account credentials, including your password or PIN, or if your phone gets stolen.
Steps to Take When Requesting a Reversal
Contacting MTN Mobile Money Customer Service
If a customer wants to reverse an MTN Mobile Money transaction, they should reach out to the company’s customer service department promptly. The best way is by dialing 100 to speak with a customer service representative.
It is advisable for customers to keep in touch with MTN Mobile Money to ensure that the matter is being addressed. It is important to exercise patience as the reversal may take some time to process. If the issue is not resolved within a reasonable timeframe, customers should persist in following up with the company until a satisfactory resolution is reached.
Using The MTN MoMo Short Code
To request a reversal of a transaction using MTN Mobile Money short code in Ghana, you can follow these steps:
- Dial the MTN Mobile Money short code: *170#
- Choose option 6, which is labeled “My wallet.”
- Select option 4 for “Report fraud.”
- choose the type of fraud action. Weather new reversal process or wrong transfer.
- Enter the phone number of the person who received the funds incorrectly and choose option 1.
- Enter the amount of the transaction.
- Enter the date
- Wait for MTN to take action.
It’s important to note that the reversal process can take up to 15 business days to complete, and there may be fees associated with the reversal request. It’s recommended to contact MTN Mobile Money customer support for more information and assistance if needed.
What to Do When an Agent Refuses to Reverse a Transaction
In case an agent declines to reverse a transaction, there’s no need to fret. You have alternative courses of action available to you:
- Get in touch with MTN Mobile Money customer care. They can help you resolve the dispute or elevate the issue to higher authorities, if required.
- Lodge a complaint: If the agent is uncooperative, you can file a formal complaint with the authorities or MTN Mobile Money customer care.
- Obtain legal aid: If all else fails, you can seek legal assistance to file a case against the agent or the company
Best Practices for Preventing the Need to Reverse Transactions
It’s better to prevent than to cure. Here are some recommended practices to follow in order to avoid having to reverse transactions:
Always Check Transaction Details Before Submitting
It is crucial to verify the recipient’s phone number, the amount, and all other transaction details prior to submission. A minor mistake in the phone number can result in a substantial financial loss.
Keep Your MTN Mobile Money PIN Safe
Your MTN Mobile Money PIN serves as a crucial key to your wallet, and it should never be disclosed to anyone, including agents, friends, or family members. It is important to keep it secure and update it frequently
Only Share Your MTN Mobile Money Information with Trusted Individuals
It is important to never disclose your MTN Mobile Money details to individuals whom you do not trust. There are instances where scammers pretend to be agents or representatives to deceive you into providing them with your confidential information.
